For your best service, you can choose the following ways of receiving your order:
1. Shipping by Courier
The delivery and receipt of our products is done through the companies ELTA Courier and General Post.
Collection methods and charges
Pleteno calculates the shipping cost of the products based on the weight and is added to the total price in the cart.
Traditions
The processing of orders, the collection of the products and the shipments are made every day (Monday to Friday 9.00 - 17.00) during working hours.
Estimated delivery time
Orders placed on Pleteno on working days until 12.00 and provided that the products are available, are usually delivered in 24 hours (or otherwise the next working day) in the city of Xanthi. For the rest of the regions, delivery varies accordingly and can take up to 3 working days. In areas designated as remote by our partner courier, delivery time may be different.
Total order shipping
To avoid additional shipping charges, the order is executed when all products included in it are available. If for any reason you would like delivery of only the available products of the order, please call us at 690 8214 821, stating the order number or place a separate order for the back-ordered products. The final confirmation of availability takes place during the processing of the order and the collection of the products.
Update in cases of unavailable products
For orders with products that are not immediately available, but on order, we will contact you to inform you of the estimated delivery time of the products. The update is usually made within the next 1-2 working days from the date of the order to the contact information you filled in your order.
Completion of the shipment with the receipt of the products
It is clarified that the products of your order are sent and the responsibility for the transport to the place you have indicated to us and until they are received by you lies with Pleteno. If for any reason the carriage is carried out by your own means or by a carrier acting on your behalf, then the responsibility for the carriage rests with you.
ESPECIALLY IMPORTANT! Upon receipt, the condition of the product and its packaging should be thoroughly checked, in order to identify any problem that may have arisen during transport. If you find any problem with the packaging, please do not proceed with receiving the product, but contact us immediately. If you notice a problem immediately after receipt, you should report this to the carrier immediately. Immediately afterwards please contact us informing us of the relevant statement you made to the carrier.
2. Pickup from our premises at the address 8th km EO Xanthi-Drama Xanthi 67100
You can pick up your products from our premises during the opening hours of our store that appear on the contact page of our site.