Terms & Conditions

Terms of Use & Data Protection

This policy privacy describes the personal data collected or generated (processed) when you use the websites of the Women's Social Cooperative Enterprise "PLETENO" under the name "PLETENO" (hereinafter the "Websites"). It also describes how to use, share and protection of your personal data, the options you have regarding with your personal data, as well as how you can contact us.

Take some time to review in detail this Statement which has been prepared in accordance with the GDPR 679,2018 (hereinafter referred to as "GDPR"), which constitutes an immediate binding legislative act as well as according to the applicable Greek legislation.

More information, highlighting certain uses of your personal data together with the possibility of selecting or exiting from them, may are also provided during the collection stage of your personal data.

Pleteno works as one modern social cooperative business active in the trade of handmade accessories and home goods in Greece, having its products both in the Greek and the international market through the company's housing area  or the online store at pletno.gr.

  Pleteno with VAT number ... in DOU, is located at the address 8th km EO Xanthi-Drama, Xanthi 67100 and supervised by the Personal Data Protection Authority (PDPA).

WHAT Personal Data We Collect and WHEN

We also collect we process the personal data you provide us in the context of the following legal bases:

• Legitimate interest as required for the fulfillment of the provided services
• Legal Obligation for our compliance with applicable laws and regulations
• Your consent, which you can withdraw within your rights

We do not edit personal data without your consent or without being our customer or without having given your data to the Company yourself.

The Pleteno company asks you to submit to us certain personal data to provide you with the products or services that you ask for. For example, when you make purchases, you contact them our consumer services, request to receive news, create account, participate in our events or contests, or interact with or use our Sites.

• This personal data includes the following:
• Contact details, incl name, email, no. telephone, postal address and address billing
• Login and account details, including username, password and unique user ID
• Personal information, including gender, city and purchase history
• Payment or credit card information
• Personal preferences such as catalog your wishes, as well as preferences regarding marketing and cookies.

At this point It is pointed out that you are responsible for the accuracy of the data you provide us provide.

According to her your interaction with our Sites and Apps, certain data are automatically collected by your device or web browser that you use. More information about these practices are included in the Cookies section of this privacy policy. This data includes the following:

• Device identification numbers, status call, network access, storage information and information battery
• Cookies, IP addresses, referral headers (referrer headers), internet program identification data browsing and its version, as well as statistics collection images elements (web beacons) and tags (tags)

TOOLS to Adjust What Personal Data We Collect

When using the of our Sites, we also provide and receive timely information your consent to certain practices. For example we take your consent for us to use your location and send you notifications. In many cases, the online program platform browser you use or your mobile device provide add-ons tools that allow you to control when your devices collect or do sharing certain categories of personal data. For example, your mobile device or web browser you are using may provide tools that allow you to manage usage cookies or site sharing. We encourage you to get familiar and usefulwhat tools are available on the devices you.

WHY and HOW we use your personal data

We use them your personal data for the following purposes:

For the supply information about the Websites and Services you request

When using the Websites, we use your personal data to we provide you with the product or service you have requested. For example, if make a purchase on the pletno.gr website, or participate in one event or promotion, we will use the information contact information you give us to contact you about purchase, event or promotion. If you contact the our customer service services, we will use them information about you, such as delivery or payment information, or the product that you purchased, to help you resolve a problem or to respond to your questions.

In many cases, to use certain elements on the Websites, you may need to provide Pleteno additional data or additional consent for use certain elements in a certain way. For example, to share content on social media, you may need to provide login details for your social media accounts networking.

For notification information about our products, services and events, as well as and for other promotional purposes

When you provide the your consent, we will send you promotional communications and news about Pleteno's products, services and other promotions. You can opt-out of these communications at any time, once you have give this consent.

If you are already a customer of Pleteno (for example if you have placed an order with us), we may use the contact information you provide to us to send you updates; marketing related to Pleteno's similar products or services where permitted by applicable law (excl if you have already opted out of receiving such content). In others cases, we ask for your consent to send you information marketing. We may use the information you provide to us, to personalize our communications with you about products and services we think may be of interest to you.

For operation, improving and maintaining the business, products and of our services

Let's use them your personal data for our business activity. For example, when you make a purchase, we use these information for accounting, auditing and other internal functions. We use personal data about how you use them our products and services to improve your experience as a user, for to help you identify technical and provisioning issues services, as well as to manage the Websites.

For protection rights, property or security, ours or third parties

's

It can also use your personal data about how you use it of our Sites and Apps to prevent or detect fraud, misuse, illegal use and violation of our Terms of Use, as well as for to comply with court orders, government requests or applicable law.

For general purposes research and analysis

We use data about how you use our Sites and Services for to better understand their behavior and preferences consumers. For example, we may use information about how they use search and find products visitors to the pletno.gr website, in order to better understand them optimal ways to organize and present product offers in the "showcases" of our online store.

Other purposes

It can also use your personal data in other ways and will we provide specific notices when we collect the data, while we will we secure your consent where appropriate.

Legal Basis

To edit your personal data, we rely on certain legal bases, depending on how to operate on our Sites.

• When you purchase Pletento products from our Sites, we need your personal data to fulfill the contract between us. For example we need the payment and contact details for the delivery of your order.
• We also rely on other legal bases, such as our reasonable rightsas a business, compliance with a legal obligation or the protection of our vital interests

COMMUNICATION of your Personal Data

Communication from Pleteno

We do not trade either we do not transmit your personal data to third parties except in the context of of those defined in this Privacy Statement as well as in the context of requirements of the law.

 Pleteno shares the of your personal data with:

• Third service providers that process personal data on behalf of Pleteno, for example to process credit cards and payments, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, administration brand and product promotions and management certain services and elements. When we use third party providers services we enter into agreements
• that oblige them to apply appropriately technical and organizational measures to protect your personal information data.
• Other third parties, to the extent required for the following purposes: (i) comply with a government request, court order; or applicable law, (ii) prevent illegal uses of our Sites or violations of our Website Terms of Use and our policies, (iii) our own defense against third-party claims, and (iv) contributing to fraud prevention or investigation (e.g. counterfeiting)
• To other third parties when you have given consent you.

It may also we transfer personal data we hold about you in case sale or transfer of all or part of the business activities or of our assets (such as in the event of a reorganization, transfer, dissolution or liquidation).

Notification by you

When using certain social media elements on our Sites; you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public; including information about your interaction with Pleteno.

PROTECTION and MANAGEMENT of your Personal Data

At Pleteno we get everything necessary information protection and security measures. More specifically, we have develop and implement optimal technical and organizational mechanisms security and information protection with the aim of protecting the integrity, availability and confidentiality thereof.

Encryption & Safety

We use a variety of technical and organizational security measures, including encryption and authentication tools, in order to maintain it security of your personal data.

Preservation of your personal data

We keep them your personal data as necessary to fulfill the purposes that defined in this privacy policy (unless a longer period retention required by applicable law). Generally this means that they will keep your personal data for as long as you have a Pleteno account. Regarding the your personal data related to product purchases, we retain these data for a longer period in order to comply with legal our obligations (such as tax and commercial law and for reasons guarantee).

TA YOUR RIGHTS Regarding Your Personal Data

At Pleteno we also recognize we guarantee your following rights:

• Right to transparent information, for the exercise of of your rights (Article 12, 13, 14 GDPR),
• Right of access (Article 15 GDPR) to personal data we have collected from you
• Right to rectification (Article 16 GDPR) of inaccurate of personal information we have about you
• Right to erasure ("right to be forgotten") (Article 17 GDPR) of the Member-User account and the information we have about you. We should note that the exercise of the right deletion in an active subscriber implies the impossibility to continue to we provide the services you requested from us
• Right to restrict the processing of of your personal data (Article 18 GDPR) where this is possible
• Right to object (Article 21 GDPR) to processing of your personal data
• Right to withdraw consent already given (Article 7 GDPR), i.e. to withdraw your consent at any time moment for consent-based processing. The legality of the processing of your data is not affected by its withdrawal consent up to the time you requested itn revocation.
• Right to make a complaint to the competent authority supervisory authority, Personal Data Protection Authority (L. Kifisias 1-3, Athens, P.O. 115 23, +30 210 6475600, contact@dpa.gr)

You have every right to exercise your rights by letter to the address Dexipou 9, Monastiraki, P.O. 105 55. Please enclose your relevant requests from the appropriate evidence of identification of your person, with the express reservation of the Company to request the provision of additional information with for the purpose of identifying and confirming your details.

Choosing not to receive Marketing Communications

If you have an account on Pleteno, you can choose not to receive marketing communications from Pleteno by modifying them your options in the "view or change your profile" section of our Networks Places. You can also opt out of receiving marketing communications changing email and sms records by clicking the delete link or following the instructions included in the message. Alternatively you can contact us using the details.

COOKIES and Pixel Tags

 Pleteno collects information, which may include personal data, from the program browser you use when you use the Networks Of our places. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address, (ii) your unique cookie identifier, information about your cookies, as well as information about whether the your device has software to access certain items, (iii) unique device identifier and device type; (iv) domain; (domain), browser type and language, (v) operating system and system settings, (vi) country and time zone, (vii) previous visits to websites, (viii) information about your interaction with our Sites, such as clicks, purchases, stated preferences, and (ix) access times and related URLs.

It is also possible to collection of information from third parties through Websites using cookies, third-party plugins and widget-type tools. These third parties collect data directly from the web browser that you use and the processing of said data is subject to yours the privacy policies.

We use cookies and pixel tags to track the use of the Websites from our customers, as well as to understand their preferences (such as country and language options). This allows us to provide services to our customers and improve their online experience. We use also cookies and pixel tags to obtain aggregated data about traffic and interaction with websites, to identify trends and to obtain statistics so that we can improve our Sites; Generally there are three categories cookies used on our Websites:

Functionality: These cookies are required for basic website functions and are therefore always on. They include cookies that allow our Websites to are "remembered" during your browsing, during a single visit or, if you request it, from one visit to another. Allow to be available the 'Shopping Cart' and 'Checkout' features and help with security and compliance with regulations.

Performance: These cookies allow us to improve the operation of our Websites by monitoring usage. In in some cases, these cookies improve the speed with which we can process your requests and allow us to remember them your preferences on websites. Rejecting these cookies may lead to insufficient personalization of offers and poor website performance.

Social media Networking and advertising: Media cookies social networking sites offer you the ability to connect to their networks social media you use and content you share from our Websites to social media. The cookies ads (third parties) collect information to contribute to the best personalization of ads according to your interests, both in yours our Websites as well as others. In some cases, these cookies include the processing of your personal data. The rejection of the due to cookies can lead to the display of ads that are not so related to you or to your inability to effectively connect to Facebook, or other social media and/or the inability to shareof the content from you on social media.

For a complete and updated summary of all third parties accessing the program web browser you use (through Pleteno's Sites), we recommend that you install a plugin specially designed for this purpose. You can also enable sending notification to you from your computer every time cookies are sent, or you can choose to disable all cookies. This is done through the settings of the web browser in each web program browser and device you are using. Because every online program browsing is a bit different, we suggest you refer to the Help menu of the web browser you use to learn it right way to modify your cookies. If you disable them cookies, you may not have access to many elements that make them Our Websites and Apps more effective, while some of the our services may not work properly.

CHANGES to the Policy Our Privacy

The current legislation and our practices change with time. If we decide to update our privacy policy, we will post the changes on our Sites. If we make significant changes to the way with which we process your personal data, we will send you prior notice or, where required by law, we will request it your consent to the implementation of said changes.

Politics Returns/Order Cancellation

Returns products purchased through the e-shop are accepted within fourteen (14) days if proof of purchase is available and the Form is completed Returns.

The 14 days start from the date of receipt of the order.

You can:

Return it product in the company Pleteno with your physical presence at no extra charge.

You will need to have the Returns Form completed and the proof of purchase.

To be returned products should be in excellent condition, without damage, and with in its original packaging.

Fees:

In the event that the wrong product has been shipped, the shipping charge return is borne by the company.

If you don't want to keep the product you ordered for your own reasons, then the charge of return transport is borne by you.

They will need 14 days to process your return request and get reimbursed. THE this period starts from the moment all the products to be returned are received at our Warehouse.

We will be in touch with you as soon as possible to confirm the compensation process.

For information you can contact the email: pletenokoinsep@gmail.com, or by phone at 690 8214 821.

Her address of our company for returns:

Knitted

8th km EO Xanthi-Drama, Xanthi 67100

The process refund will be made in the same way as the purchase was made, regardless of the return address (bank deposit, card, PayPal).

The only exception is the market with cash on delivery where the refund will be made with Bank deposit.

Filing complaints

  Pleteno, owns your data, in compliance with the terms set out in this Statement and the in the current legislation. If you nevertheless wish to formulate one complaint about it, you reserve the right to file your complaints Authority Personal Data Protection (PADPH).

Role	Brand	Address	Telephone	Email
Trade in handmade accessories and home goods	Women's Social Cooperative Enterprise "PLETENO"	8th km EO Xanthi-Drama Xanthi 67100	+306908214821	pletenokoinsep@gmail.com
Supervisory Authority	Principle of Protection Personal Data (PDPC)	Kifisias 1-3, P.O. 115 23, Athens	+302106475600	contact@dpa.gr